TechLiquidators FAQs

Contact Us Back to top

How can I contact TechLiquidators customer service?

Calls to our Customer Care Team may result in longer than usual wait times. For faster service, please contact us via email at techliquidators@optoro.com

By Email - techliquidators@optoro.com

We aim to respond to all emails within 3-5 business days.

By Phone - 1-888-803-7768

Mon-Fri: 11am-3pm ET

Phone hours may be temporarily subject to change.

By Chat

Mon-Fri: 10am-6pm ET

Chat hours may be temporarily subject to change.

Accessing the New Site Back to top

How can I access the new TechLiquidators site?

If you are an existing customer, you will need to complete a few steps before being able to purchase on the new TechLiquidators site:

1) In order to access your account on the new site, reset your current password here.

2) Login with your new password here, then follow the prompts on the site to confirm your email address.

3) Review your shipping & billing addresses to make sure the information is correct. You will find this information under Account Settings.

4) Re-add your payment information to your existing account. Note: for those paying by wire transfer, after you’ve checked out, you will receive an invoice via email from Accounting with instructions on how to send your payment. Wire payments sent using legacy TechLiquidators process cannot be applied to new orders.

5) If you have valid resale certificate(s) on file, please submit your valid resale certificate to techliquidators@optoro.com. If we do not have your resale certificate on file, we will automatically charge you non-refundable sales tax.

Shopping & Ordering Back to top

Are TechLiquidators' prices negotiable?

Our goal is to provide competitive pricing on all available inventory. We don’t currently negotiate pricing with individual customers. However, we are confident that when you’re buying from us, you’re getting a great deal.

Do I need to create an account on TechLiquidators?

You do not need to register to browse the site. However, in order to buy from us, you must create an account. This will also allow you to easily access past orders and pay for merchandise in the future.

How do I create an account on TechLiquidators?

Please go to the account creation page to get started. We promise it’s a quick and easy process.

Can I buy from TechLiquidators if my business is based outside of the United States?

Yes, any business can buy from TechLiquidators as long as you ship to a US-based shipping address (excluding Alaska, Hawaii, and Puerto Rico). If you plan to export items, you are responsible for ensuring they are eligible for export and that you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the United States. In such cases we will indicate any restrictions in the listing.

Is a resale certificate required?

TechLiquidators requests resale certificates from all customers; if you do not have a resale certificate then you will be charged sales tax where applicable.

Please email all resale certificates to techliquidators@optoro.com BEFORE making your purchase and allow 1 business day for us to verify your account. You will receive an email once your certificate has been approved and filed.

All customers who do not have a certificate on file with TechLiquidators will be required to pay sales tax. If we do not have your resale certificate on file, we will automatically charge you non-refundable sales tax.

What payment methods does TechLiquidators accept?

We accept wire transfer, most major credit cards, PayPal, and PayPal Credit (formerly Bill Me Later). Credit Card payments are currently limited to orders under $25,000. For orders over this threshold, we recommend wire transfer.

Is your checkout secure?

Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

Where can I see information on orders from the legacy TechLiquidators site?

To access your account from the legacy TechLiquidators site, please visit legacy.techliquidators.com

Inventory Notifications Back to top

How often is inventory listed?

New inventory is listed daily.

How can I keep track of newly listed inventory that matches my needs?

Simply select your inventory preferences on your account page and opt in to receive inventory notifications whenever new lots arrive. Choose as many preferred conditions, categories, and lot sizes as you like. You can update your preferences and opt in or out of notifications at any time.

How often will I be contacted if I sign up for notifications?

When inventory that matches your preferred conditions, categories, and lot sizes is listed, you will receive up to 1 email per day.

Conditions Back to top

What product conditions does TechLiquidators offer?

TechLiquidators' merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

New items can include overstock, excess, closeout merchandise and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.

Like New items are fully functional, and show signs of light use. Many items come in original packaging, though some may arrive in a bag and/or brown box. They generally contain all major accessories, though they may be missing manuals and/or supplementary accessories. These items may contain stickers, such as price tags or markdowns.

Uninspected Returns items that have been bought & returned, but the condition is unknown. Many of these items are working and come in original packaging; others will be non-functional and/or missing original packaging. Accessories may not be included, and sets may be incomplete.

Used & Working items have been tested and confirmed functional. Basic functionality tests include Wi-Fi, Bluetooth, Camera (front & default), video, USB, battery charge, screens, buttons, microphones & speakers. Items may have cosmetic issues of varying degrees. No accessories are included. May be missing manuals, batteries and do not ship in the original retail packaging.

Salvage items are not functional, have cosmetic defects, and will likely have stickers or other markings on them. Salvage items usually can only be used for parts. These items do not come with manuals, batteries, chargers and/or supplementary accessories"

Definitions Back to top

Original Retail

Original Retail represents the estimated listed price when the product was first released to market. Original Retail prices are provided for your reference and may not always represent prevailing offers in current marketplaces. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments.

Total Original Retail

Total original retail represents the unit estimated original retail value multiplied by unit quantity.

Shipping Information Back to top

What are the dimensions of the lots?

Pallets measure approximately 48”x40”x42”. Pallets may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases are smaller boxes that are easier to handle. Sorted by condition and category.

How are my orders shipped?

Pallets are shipped via a third-party freight carrier. Once your order ships, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases below 85lbs will arrive via ground shipping. Cases above will ship also ship via a third-party freight carrier. We are able to ship to residential addresses for your convenience.

Where does TechLiquidators ship?

We will ship to any street or mailing address in the contiguous United States.

Can I arrange my own shipping?

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

When will my order ship?

Most orders ship within 2-3 business days following order confirmation and payment.

How can I check on the status of my order?

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

Where can I find my order number?

You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.

What if there is an issue with my order upon delivery? Should I refuse the order?

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

What should I do if any lots I receive have been tampered with or show visible damage?

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.

Does the displayed listing price on TechLiquidators include the cost of calculated shipping to my location?

To view a listing's freight shipping costs, find a pallet listing you are interested in and go to its detail page. If you’ve already inputted your address, the listing's shipping cost will appear in the cost breakdown. If not, click on the listing and enter your address next to the pallet's price to receive shipping rates for your location.

Refunds & Disputes Back to top

What is your refund policy?

If you receive your order and there is a greater than 10% discrepancy with the condition, quantity, or combination therein – you have a period of 7 days from the time that you receive your order to supply us with the following information in order to file a claim for credit: - Manifest, in XLS/XLSX format, detailing the condition issues or shortages for each line item. - For shortage claims, a signed copy of the Bill of Lading / Delivery Receipt, showing notation for any issues with packaging, or if the carton count is short from the delivery. - For condition claims, photos detailing the issues with the condition of the product.

The above must be submitted to us by email. All documentation must be received within 7 days of delivery.

For issues with shipping shortages, or shipping claims, you should take photos of all shipments upon their delivery, so the packaging material and condition that the product arrived in can be documented. Failure to do so may impact your ability to be refunded for shipping issues.

Auctions Back to top

What is the starting bid?

The starting bid value is the amount we set as the minimum amount that we will accept to bid on the listing. If you try and bid less than the minimum, the system will ask you if you want to increase your bid to the minimum amount.

What is automatic bidding?

When you bid on an auction, the ""maximum bid"" you enter is the maximum amount you're willing to spend on that lot. Your maximum bid is always kept confidential from other bidders.

Once you enter your maximum bid, our automatic bidding process will monitor bids placed by other buys and bid in specific increments on your behalf each time a new bid is placed. If your maximum bid amount is reached and you are outbid by another buyer, you will be alerted that you have been outbid.

How will TechLiquidators prevent other buyers from making bids at the very last minute and "sniping" auctions?

If someone outbids the highest bidder within the last 2 minutes of the auction end time, the bidding time will automatically extend by 5 minutes. This feature, known as "popcorn bidding" will help all of our bidders get a fair opportunity to place their highest bids without worrying about auction 'sniping'.

What is the bid increment?

During the automatic bidding process, bids will be placed on your behalf in specific increments depending on the current price of the lot. Increments per each price range can be seen in the table below.

Bid Increment Table (Higher Res)

How can I monitor the status of my bid?

You will receive an email from TechLiquidators notifying you of the status of your bids. Alternatively, you can check your My Bids page to stay up-to-date on all of your bids.

Can I bid on multiple lots at the same time?

Yes, you may bid on as many lots as you'd like, and update maximum bid prices on each lot accordingly.

What happens if two customers place the same max bid?

If two customers place the same maximum bid, whoever placed the max bid first is the current highest bidder. The other bidder will be notified they have been outbid and will be given the opportunity to place a new max bid, so long as the auction is still running.

Can I change my max bid amount if I'm outbid?

If you are outbid, you can place a new max bid by visiting your My Bids page and clicking through to that specific lot's page. There, you will be given the option to place a new max bid amount.

Can I see what other customers' max bids are?

Nope! We keep all bids completely confidential, including your own. You'll only be able to see if you've been outbid by another customer.

I'm no longer am interested in a lot that I placed a bid on. Can I remove my bid and leave the auction?

No, once you place a bid, you are obligated to complete the auction process, including purchasing the lot, should you win it.

What happens if no one bids on a lot?

If no one bids on a lot, that lot will be relisted in a new auction.

How do I complete my purchase once I win an auction?

If you win an auction, you will be notified via email that your lot is now available for purchase. The winning lot will automatically be placed into your current TechLiquidators cart.

If I win an auction, do I have to buy that lot?

Yes. When you place a max bid, you are asked to opt in to a binding agreement to purchase that lot should you win it.

My payment method was declined. How can I continue to purchase my auction lot?

If your payment method is declined, try switching payment methods to a new card. Please be aware that credit card payments are currently limited to a $25,000 maximum. If your shopping cart is over $25,000, please select wire transfer.

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